MSC, Inc. Recognized by Pointserve for Business Excellence

AUSTIN, Texas, Dec. 9 /PRNewswire/ — Pointserve, the leader in Economic
Resource Optimization (ERO), today announced that MSC, Inc., the independent
franchise owner of Terminix of Eastern North Carolina and the Hampton Roads
area of Virginia is being awarded Pointserve’s 2008 Excellence Award. The
recognition focuses on MSC’s efforts to accomplish superior results for their
business and their customers. The company was honored for their dedication to
achieving excellence, their drive to continue to strive for improved
performance, and their focus on customer service.


“MSC has long been recognized as a well-run company, and their
accomplishments thus far as a Pointserve client are impressive,” commented Ed
Powell, Chairman and CEO and of Pointserve. “Our analysis, using actual MSC
data, projects that drive time could be reduced by 32.7%, drive miles could be
reduced by 71%, overtime could be reduced by 98.7%, and cost savings per
service order could be up to $2.40. We also estimate that MSC’s CO2 emissions
can be reduced by almost a metric ton of CO2 per vehicle per month.”

Jason Schwarz, Chief Technical Officer for MSC, accepted the award on
behalf of MSC and commented, “We are already seeing benefits. The system was
implemented in just 90 days for 222 technicians and 29 branches. And now, our
statistics for on-time appointments have increased significantly, and we are
finding that fewer technicians are required to do the same amount of work.”

About Pointserve

Pointserve supplies a full range of optimization web-services that enable
clients to predict service demand, then plan, schedule, and operate in a way
that maximizes value across the extended enterprise. Pointserve’s Economic
Resource Optimization (ERO) suite has been designed specifically to deal with
the complex reality of distributed service operations. ERO modules synchronize
intelligent decision making across all service related functions, from
territory and resource planning, through customer appointment scheduling and
daily planning. Pointserve enables its client to align, plan, promise and
deliver service in a way that transforms their business.

Pointserve typically delivers 15-25% improvement in global operational
effectiveness, reflecting “per vehicle/per month” reductions of 500-700 miles,
20-30 hours of drive time, and 35-70 gallons of fuel consumption. For more
information, visit the Website at

About MSC, Inc.

MSC, Inc, has been providing pest control services to the residents and
businesses of Eastern North Carolina and the Hampton Roads area of Virginia
for more than 70 years. The company operates an independently owned franchise
of Terminix International, the world’s largest pest control company. The
franchise has been managed by three generations of the same family, and has
more than 600 employees dedicated to serving the pest control and related
service needs of their customers. For more information, visit the Website at

Pointserve is a registered trademark of Pointserve, Inc. Other company
and product names may be trademarks of the respective companies with which
they are associated.



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